Report On The Organisation Dominos Pizza Business Essay

Report On The Organisation dominoes Pizza Business EssayI have selected the organisation domino s pizza for the deal ard since am work as an passenger carassistant in the afforest cumulation certification salt away. I had the opportunity to cooperate this reposition in 2008. I made thediscussion with immunity director vennyliu and excessively had the opportunity to have a small discussion with dorninos clean(a) Zealand head operations Daniel Murray when he vi come asided the forest hill investment firm. Since I am working(a) in this store for quite a while and k raw(a) how the serve is going on in this institution so it was easy for me to pick this organisation for the assignment.IT was in 1960 dickens brothers torn monaghan and James purchased ased a small pizza store Dominick s asmall pizza store in Ypsilanti, Michigan, in us. They bought the store for 575 us dollars. James sold hissh atomic number 18 to his brother and in 1965 torn renamed the store domino s piz za. It was on May 12 1983 dominoes opened its set-back international store in Winnipeg, Manitoba ,Canada, By the socio-economic class 1997 dominoes opened the 1500th international location.It was in the year 1998 owner torn sold the 93 percent of the cormpany to Bain capital for one visiting cardionus dollars . by and by one year company named David A Brandon as the ceo and chairman of the company. it was in the year 2004 dominoes began trading in new york stock exchange. It was in theyear 2006 one dominos store in tallaght, Dublin, ireland, became the first in dominos history to hit atUrnovOr of 3 million dollars. Domino s pizza is located in more than sextetty countries now.Business demographicsdominoes management and faculty has to take ordinate locally, nationafly and internationally.Taking the example of dominos pizza certification north shore where I am soon working as an assistant manager. We staff have to communicate with the co-workers and managers andfranchise ma nager. The roster and the meeting nonices ar ordinarily sent to our e-mail, and if there be any changes or if we are un on hand(predicate) we scum bag email back to franchise manager. The payroll slip is withal sent to our email. If there is any emergency identical staff depart not he able to work thatdays shift communication is usually made through surround and dominos has a toll free no 0800304050.The person who calls pull up stakes not be charged and it can be used by landline and mobile.The communication mingled with disparate stores is essential. It is mainly for the purpose of borrowing and return of the stock, Sometimes customer enquires about different stores rally no. It is basically done through phone. dialogue with the customer is direct communicatoryly when they come to the store for purchase or any other queries .we use to take telephonie supposes and online order as well. Our store does the online art very well nationally. Online ordering is one of th e speciality of dominos pizza. Where customers can easily get the identity card in the computer and they can select according to their taste and range. They canchoose the option of delivering to their place or takeaway. at that place has been a survey conducted by the us dominos that people exit be spending a certain amount of money for eating out, Thiswould be equal more than 5% go away be delivered to their to their home and it allow for be online ordering and this would ncrease to 12% in the nearly early 4 tc 5 years. The communication of the suppliers are as well as through phone and faxing sometimes we order the aliment delivery through phone and in special cases like holidays the order ordain be sent as fax.International communication is overly essential the us domino team and Australaian dominos team visits our store once a year. This information will be passed to franchise by the newZealand head ability. The report of the store visit and the upgrading required and changes needed will be sent to franchise though e mail.Courier and post. The courier and post are used for the supply of circulars and brochures.2) Organsational goalsIncrease the favorableness of busmess Organisational goal of dominos is to increase the profitability of th business. Communication is an important factor in increase the profitability.The sales should be increased and customer accusations should be reduced Advertisement campaign should be done. If there is any promotion by dominos it should be conveyed tocustomers and if any doubts arises from customer it should be sorted out. at that place are some promotions which it will be in the system but staff may not know about it. It should be discussedwth the franchise manager and should be conveyed to the customer if there is any customercomplaints it should be discused in the store and it shouId be noted that the similar complaint never arises in future. If he customer sends the complaint to the dom nos head oflice thefranchise has to send a report to head function masking all the flesh out of corrective action interpreted by the store.Employee motivationcommunication plays an important role in employee motivation. Financial rewardc areone of the key motivation factors. When the store crosses particular sales the employees get an incentive.AppreciatiOn in work are also good motivation and it should be communicated to the employee communicatively by store manage when particular employee does agood job or finishes a particular hard task. The job security are also conveyed to the employee if an employee is performing well the message will be conveyed to him by the area manager that he is not going to lose his job.3) Organisational culture and ethicssince the employees in dominos are a multicultural. People from different parts of tie world work in the forest hill domino store.There are Chinese, Koreans, Europeans and Indians workingin the store. the team should be following an ethhcs in the st ore for example the people working from china they will be returning to china during thL Chinese new year and during this period other nationaIites will be covering their shift. dominos has an in store ethics for eeverything one of it is behaviour to customer, withal if the customers get angry staff should be polite to them and apologise for any of the mistakes and not argue with customer. withal though the communication is in English between the staff members but usuaily Chinese people lambaste to each other in Chinese and 80% of staff are ChinosO and there will be at least one Asian working in each. shift,4) Management of knowledge resourcesin the organistion franchice manager and the store manager possess the knowledge for the business.it includes the day today running, payroll,food ordering, recruiting new staff, training new staff ,and the new products and new prmotions will be sent to the company by email from head office and that emails will he fowarded to the staff.Banki ng and other financial occasions are done by the store manager. Dominos has online site for training and thats called doti and every sstaff of dominos has to go online and get the online training If there requirers any sort of details the head office person comes directly for help and they clear the doubt. There was a problem in food ordering and the new Zealand head came straight to the shop and cleared the doubts.5) Group dynamicsEmployees deal the group and that makes a team.. Usually people working in each shift of dominos can be considered a team. There will be emotional stress from employees especiallywhen they are working on Friday and Saturday evening shifts and this will be sorted out by putting or transposition an additional experienced person. When the conflict arises in the team eachindividual in the team will be asked questions personally and as a group and final solution is found out by getting the answers from employees. Employees are also put in different sections like make line to anticipate and counter to delvery position. So each person can look at different angles of work and how each one does their duty in each sections, The basic terminology of forming,storming,norming and performing is there in our store as well to make the team well knit and to be connected to each othcr.6) collision managementCommunication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through profession them onphone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a noun phrase amount was paying(a) by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken an d the actiontaken in the meeting will also he taken down. sometimes when the inspection team from Australia visited our store and we got a good marks in that inspection the management decidedto have a meeting and a party at flip over City hotels. This was published in the notice board and it was sent to a11 staff members email dnd also it was communicated verbally as well. The time place , when , where should be informed to whom(people attending the meeting).7) StakeholdersCustomers customers are communicated verbally when they come to store. and also througn phone since there is telephone ordering in the storeManagementcomrnuniaiion with the management is basically verbally when the managers are in the store and use of telephone and email are used to pass vital information. guessthere is an inspection from head office then the area manager will telephone the matter to the staff. The pay slips and roster are usually send to the email.Staff The communication with staff is usually v erbal and texting are also used to send the informatioin wnich are not vital.Bank Dominos forest bill store deals with WestPaC imprecate and the dealings are usuallythrough phone,emall the banking statements and discuss verbally sometimes with the bank if any errors has occurred sometimes the customer wltl be charged twice when they orderonline that has to be sorted out with the bank first and then return the money to the customer.8) NetwOrks store is equipped with computer and online facIlity is available for ordering. Distribution of flyers to the public which will increase the business of the dominos anddisplay tne dominos price boards near the store and there is a car which is specifically for the advertisement. it is written the name dominos and price of the pizza are mentioned inthe car. Distribution of promotional material who visits the store basically they are given discount rate vouchers when they use it they get the discount.ConclusionsIt was in 1965 the dominos pouche d in us it was in the year 2008 new franchise store of dominos was opened in forest hill north shore. I had the opportunity to join this forest hillstore as customer service representative, and was promoted to assistant manager within six months. The communication between the staff members and franchise manager and store manager are through emails, telephone, texts and verbal communicaton. The organisational goals are increasuing the profitability of the of the business and communication is impoertant. Sales should be increased and customer complaints customer complaints should be reduced. In employee motivation communication plays a vital part appreciation by the store manager and job security to theemployees also offered to the employee. North shore dominos are having a multicultural and 80% staff are Chinese basic medium of language is english. Asians, speak in Chinese totheir co-workers and dominos have a solid ethics especlally if the customers are angry the staff should apolog ise. In the organisation the franchise manager and the store managers possess the knowledge for the business. It includes the day today runnmg, payroll. food ordering,recruiting new staf, training new staff,and the new products and new promotions will be sent to the company by email from head office and that email will be forwarded to the staff.Banking and other financial matters are done by the the store manager. Dominos has an on line site for training and that is called doti and every staff of dominos has to go online and get online training.There will be emotional stress from employees especiallywhen they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person.Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them onphone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the actiontaken in the meeting will also he taken down.The communication to the customers, staff, management, and bank are uasually done through verbal,through telephone,emails and texts.RecommendationIt will be better to start a dominos club in forest hill and those who join the club for a nominal fee will he getting the discountsd on each purchase they make from any new Zealandstore,The club members will be given 50% discount on public holidays and no crochet will be applied for club members. These club members whO actively purchase from dominosstore will be participating in a golden draw twice a year. They will be given the new menu, changes in the menu and new products available in dominos through email. for each one luckyperson will be given the opportunity to distribute the flyers of dominos forest hill once a week in the dominos advertisement car, the name will be choosen from lucky draw. This enables the people to ineract socially and communicate and grow the business.